About Onsen アーカイブ - Japanese small luxury - YAMA-NO-CHAYA [Hakone onsen]

Reservation

For Reservation

【 Payment 】: Payment can be made in cash or by various credit cards (VISA, Master, JCB, American Express, Diners Club, UnionPay).

【 About Cancellation 】: 20% from 7 days prior to stay, 50% from one day prior to stay, 100% on the day of stay or no-show.
*The rate of cancellation charge will be changed on special days.

Check-in time: 15:00 / Check-out time: 10:00 If we do not hear from you after 7:30 p.m., we will treat it as a cancellation.

Number of guest rooms / 15 rooms (Open-air bath room 11 rooms / Tsukimidai / Standard room 4 rooms)
Facilities / Two open-air baths (Iwato and Keikoku), an indoor bath (Kajika no yu), and two open-air baths (Take no Yu/Usagi and Tsuki)
Bar lounge, private dining room, parking

お客様によくお問い合わせいただく内容をまとめました。

Q：About the use of the private bath (Keiko no Notenburouro) of our ryokan.: Available hours: 15:00 to 24:00
Sessions are 45 minutes long (5,500 yen per group).
Limited to 8 groups per day.
Reservations are accepted on a first-come, first-served basis upon arrival on the day.Please note that we may be unable to accommodate your request if your arrival is late.
6:00 to 9:30 (Women only; free of charge).

Q：Do you have a large bathroom? What are the hours of operation?: Yes, there are four baths in the hotel (three open-air baths and one indoor bath). The curtain for the men’s and women’s baths changes according to the time of each bath. The hours of operation are from 15:00 to 24:00 and from 6:00 to 9:30.

Q：Can I use the public bath before check-in or after check-out?: No, it is not available for use. You can use the public bath only during your stay (after check-in and before check-out).

Q：Are the bathrooms barrier-free?: It is not barrier-free.

Q：Is the public bath a hot spring?: Yes, it is a hot spring. Some of the water is circulated and filtered for temperature control.

Q：Regarding quality of public hot spring bath and guests room’s open air bath: It is a simple thermal hot spring with weak alkanity

Q：Do you have towels in the bathrooms?: There are no towels available in the public bath. Please bring your own bath towels and face towels from your room.

Q：Are there shampoo, conditioner, body soap, etc. in the bathrooms?: The following items are available in the large bathrooms. Shampoo, conditioner, body soap, lotion, milky lotion, makeup remover

Q：Are pregnant women allowed in the bathhouse?: Yes, you can use it. The floor is slippery due to the hot spring water, so please be careful. Also please refrain from taking a long bath.

Q：I have tattoos and tattoos, can I take a bath in the bathhouse?: Yes, it is available.

Q：Can I drink the hot spring water?: We are sorry, but you cannot drink our hot spring water.